First of all, we hope you are doing well and you are safe! If anyone was hurt please call the emergency.

Always: Contact your rider captain or supervisor and inform him about the accident. Also, if you don't have an order or if you don't have an order, please use the "Report a problem" button in Roadrunner and select "Accident".

If your bike or car is broken and you can't proceed with your order please contact the rider support team via Freshchat.

If your bike or car is working, you are not hurt please proceed normally with your order. If you need to wait for the police please inform the rider support team via Freshchat.